![]() Your electric company must notify you in writing at least 30 days or one billing cycle, and no more than 60 days or two billing cycles, from the end of your contract, stating when it will expire. ![]() It informs you of the company’s contract terms and conditions. This presents pricing information and contract terms in a standardized format so that you can compare offers. IMPORTANT NOTE: If you cancel within 3 business days, you do not have to pay any penalties or fees even if they are stipulated in your Terms of Service agreement.Įlectric companies must provide the following information and documents upfront: Electricity Facts Label Even if you signed up online or didn’t even receive the Terms of Service agreement in the mail, you can cancel your switch or contract. You Have the Right to CancelĪs mentioned above, you may contact the electric company to cancel your switch within 3 business days from the time you receive your Terms of Service agreement. You will receive your first electric bill from your new electric company on the following billing cycle. There will be no lapse in your power or electricity service. Once you receive the confirmation, you have 3 business days to back out of it because the switch to your new provider will happen in 4-7 business days. If you decide to switch electricity companies or sign up with a new electric provider, how long will it take to switch?Īfter you sign up with a new provider, you will receive a postcard from ERCOT confirming the switch.
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